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Refund Policy

Refund Policy

Last updated: January 2025
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Refund Policy

Overview

At Pyrite Digital, we strive to provide exceptional service and value to all our clients. This refund policy outlines the circumstances under which refunds may be issued and the process for requesting them.

1. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Service not delivered as agreed in the contract
  • Technical issues preventing service delivery
  • Client cancellation within the specified timeframe
  • Billing errors or duplicate charges
  • Service quality issues not resolved after reasonable attempts

2. Refund Timeframes

Service-Specific Refund Windows

  • SEO Services: 30 days from service start date
  • Website Development: 14 days from project completion
  • Content Marketing: 30 days from service start date
  • Paid Advertising: 7 days from campaign launch
  • Consultation Services: 48 hours from service delivery

3. Non-Refundable Services

The following services and situations are generally not eligible for refunds:

  • Services already delivered and accepted by the client
  • Custom development work completed and delivered
  • Third-party costs and expenses already incurred
  • Services cancelled after work has commenced
  • Refunds requested beyond the specified timeframe
  • Client dissatisfaction due to unrealistic expectations

4. Refund Process

To request a refund, please follow these steps:

  1. Contact our support team at hello@pyritedigital.com
  2. Provide your account information and invoice details
  3. Explain the reason for the refund request
  4. Include any relevant documentation or evidence
  5. Allow 5-10 business days for review and processing

5. Partial Refunds

In some cases, partial refunds may be issued based on:

  • Percentage of work completed
  • Services already delivered
  • Third-party costs incurred
  • Time invested in the project
  • Resources utilized

6. Processing Time

Approved refunds will be processed within 5-10 business days. The refund will be issued using the same payment method used for the original transaction. Processing times may vary depending on your payment provider.

7. Dispute Resolution

If you disagree with our refund decision, you may:

  • Request a review by our management team
  • Provide additional documentation or evidence
  • Request mediation or arbitration
  • Contact relevant consumer protection agencies

8. Service Credits

In lieu of refunds, we may offer service credits that can be applied to future services. Service credits:

  • Are valid for 12 months from issue date
  • Can be applied to any of our services
  • Cannot be transferred to third parties
  • Cannot be converted to cash

9. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new policy.

9. Contact Information

For refund requests or questions about this policy, please contact us:

Pyrite Digital

Email: hello@pyritedigital.com
Phone: +1 (831) 480-7742
Address: 3031 Tisch Way
110 Plaza West
San Jose, CA 95128

  • FAQs

Frequently Asked
Questions

Got questions? We’ve got clear answers. Here’s everything you need to know before getting started.

How long does it take to see SEO results?

SEO is a long-term strategy. Most clients start seeing noticeable improvements within 3–6 months.

Do you offer custom plans?

Yes, we tailor our services to meet your specific business needs and goals. We'll work with you to create a custom solution that fits your budget and objectives.

What's included in the web development service?

Our web development service includes design, development, responsive optimization, SEO fundamentals, content integration, and post-launch support to ensure your website performs flawlessly.

Can I switch or upgrade my plan later?

Absolutely! As your business grows, your needs may change. You can easily upgrade or modify your plan at any time to better suit your evolving requirements.

Do you provide ongoing support?

Yes, we offer comprehensive ongoing support and maintenance packages to keep your website secure, updated, and performing optimally after launch.

How do you measure campaign success?

We track key performance indicators specific to your goals, providing regular reports with data on traffic, conversions, rankings, and ROI to demonstrate measurable results.